Effective Date: September 26, 2026
This policy applies to all purchases made on aspiredwebsites.com or invoiced by Aspired Websites LLC. By purchasing, you agree to these terms.
1. Full Plan and Hosting + Security
First-month satisfaction guarantee (online signups)
If you signed up for a plan through our online checkout, without a signed services agreement, and your first month doesn’t deliver value you can see, email us within 30 days of your first charge and we’ll refund that first month in full. This applies to your initial signup only, not to plan upgrades or downgrades.
If your plan is part of a signed services agreement (for example, a plan chosen alongside a website build), the agreement’s 30-day guarantee in section 2 covers it instead: 75% of everything paid under the agreement, plan charges included, is refunded. The two guarantees don’t stack.
Cancel anytime
Open your client portal, go to Manage Billing → Cancel Subscription, and confirm. Your subscription stays active through the end of your current billing period. You keep access to everything you paid for, but you won’t be charged again.
No partial refunds for the current period
Outside the guarantees, we don’t refund the unused portion of the current month once it has begun. If you cancel on day 5 of a 30-day cycle, you keep service through day 30; what you paid for the month stays with us. Monitoring, patching, updates and the monthly security report are already scheduled for the month by the time you cancel, and they don’t pause mid-cycle.
Hosting + Security is billed monthly, never annually, and follows the same rules: cancel anytime, no partial refund for the current month.
2. Website Builds and Services Agreements
A build is paid one of two ways: in full at signing, or in 24 monthly installments with the first charged at signing.
30-day guarantee
Within 30 days of signing your agreement, you may cancel for any reason. We refund 75% of everything you have paid under the agreement, keep 25% for the work already done, and cancel any remaining installments and subscriptions so nothing further is charged. This is the guarantee written into your services agreement.
- Paid in full: 75% of the build fee (and of any plan charges already paid) is refunded.
- Installment: 75% of the installments and plan charges paid so far is refunded, and the remaining installments are cancelled.
After 30 days
Installments continue as set out in your agreement, and we don’t issue refunds on completed work. What we DO offer instead is our fix-it commitment: anything we built that doesn’t work as agreed gets fixed at no charge, for the lifetime of your maintenance plan if you’re on one, or for 90 days after launch if you’re not. We’ve never had a project we couldn’t make right, and we plan to keep it that way. In the rare case that an issue can’t be resolved despite our good-faith efforts, we’ll work with you on a credit toward future work. A refund is the last resort, after we’ve tried to fix it.
3. Add-ons & One-time fees
Out-of-scope work. $85 per hour, quoted and approved before work starts, invoiced after completion, and non-refundable once delivered.
Domain registration. Non-refundable. Registry fees are paid upfront to ICANN-accredited registrars and we don’t recover those if you cancel.
Hands-on migration work. Billed hourly and non-refundable once it begins.
4. Chargebacks
If you dispute a charge with your bank or card issuer without first contacting us, we reserve the right to suspend service while the dispute is resolved. Reach out first. We’re easier to talk to than your bank.
5. How to request a refund
Email zacherylong@aspiredwebsites.com with:
- Your account email
- The charge date and amount
- A short description of why you’re requesting the refund
We respond to all refund requests within 5 business days. Approved refunds process via your original payment method within 5–10 business days, depending on your card issuer.
6. Disputes
These terms are governed by Georgia law, and any disputes that can’t be resolved between us will be handled in the state or federal courts of the State of Georgia, regardless of where you are located.
7. Changes to this policy
We may update this policy from time to time. The “Effective Date” above reflects the most recent change. Existing subscriptions and in-progress builds are governed by the policy that was in effect at the time of purchase.