No heat, 9pm, January
That caller is not leaving a voicemail and waiting until Tuesday. They are dialling the next three numbers on Google until somebody answers. That job was worth anywhere from three hundred dollars to a full system.
A missed call is a missed job. This answers your business line when you are under a house, on a roof, or asleep. It screens the robocalls, takes the name, address and what is actually wrong, and puts the urgent ones straight through to your cell.
That caller is not leaving a voicemail and waiting until Tuesday. They are dialling the next three numbers on Google until somebody answers. That job was worth anywhere from three hundred dollars to a full system.
You cannot answer the phone with your hands inside a condenser, and the office is closed at six. The receptionist does not need a lunch break, does not call in sick, and does not mind the fourth call about the same thermostat.
Extended warranties, solar, SEO cold calls. If the receptionist answers first, you never hear them. Only real customers reach your phone, which is the part owners tell us they notice in week one.
When you are open, what you do, where you work, and what counts as an emergency worth waking you for. Plain English, in your words.
Forward your existing line and nothing else changes: same number on your truck, same carrier, and you can switch the forwarding off whenever you want.
Name, number, address and the actual problem, in your pocket before the caller has put their phone down. Urgent ones ring you directly instead.
Both work. They are not equivalent, and we would rather tell you that here than have you find out later.
8 of 10 spots left at $97/mo. After that it goes to $147. Lock your rate and it never changes, for as long as you stay.
300 talk minutes a month are included, which covers most shops. Past that it is 25 cents a minute and the receptionist keeps answering: we will never cut your phone off in the middle of a heat wave to protect our own margin. You get an email at 80% and again when you pass the allowance, so a bill never surprises you.
$97/month, month-to-month, cancel anytime. That includes 300 minutes of talk time a month, which covers most shops. Past that it is 25 cents a minute and it keeps answering: we do not cut your phone off mid-season.
No, and that is deliberate. Everything else in the plan costs us the same whether you use it or not, so we can bundle it. Every call the receptionist answers has a real cost attached, so it is a separate add-on. You can have it with a plan, with just hosting, or on its own with no website from us at all.
No. It answers your phone, so it works whether your website came from us, from someone else, or does not exist. If you later want a site, the receptionist carries over unchanged. A full website plan is $145/month on top.
Yes, and that is what most shops start with. You tell us your hours and it only answers outside them, including weekends. Plenty of owners move it to all day once they hear the first few calls back.
If it answers first, yes: it screens the call before your phone ever rings, and that is included at no extra charge. If you choose to have your own phone ring first and the receptionist only pick up what you miss, then the robocall has already reached you before it gets involved, so there is nothing for it to screen. Both setups are available; only the first one can filter spam.
Yes. You tell it what counts as urgent, in your words, and it transfers those straight to your cell with no phone tree. If you do not pick up, it goes back to the caller and takes the details rather than dumping them in voicemail.
Whatever you tell it to do. Most shops have it transfer those immediately, whatever the hour, because a no-heat call in January is the most valuable call of the week. If you would rather it take the details and text you, it will do that instead.
It sounds like a calm receptionist reading from your notes. It is not pretending to be a person and it will say it is an assistant if asked. What callers actually notice is that somebody picked up on the second ring at nine at night.
By default yes, because the recording is what gives you the summary and the transcript in your portal. Callers are told at the start of the call, which is what keeps you right in states that require it. You can switch recording off and keep everything else.
It takes the details and hands the call to you rather than guessing. You can add the questions you get asked constantly in your portal any time, and each one you add is a call it can finish without you.
Yes. The simplest setup is forwarding: you keep your number and your carrier, and you can turn the forwarding off whenever you want. We can also move the number over to us completely if you prefer, which takes about two weeks.
Every call shows up in your portal with a summary, who called, how long it took and whether it put them through, plus the full transcript if recording is on. You also get a summary emailed to you as each call ends.
Start for $97/month and have your phone covered tonight. Or book a free 30-minute call and hear it answer before you pay anything.