Asking Doesn’t Scale
A busy technician isn’t going to remember to ask for a review on every job, every time. Automating the ask means it happens consistently instead of depending on someone remembering.
Review Automation
Every Finished Job Becomes a Google Review
A completed job automatically triggers a review request. No technician has to remember to ask, and no office manager has to chase it down afterward.
Why It Matters
Reviews Are How HVAC Customers Choose
A homeowner searching for emergency AC repair picks from what Google shows them. Review count and recency decide who gets the call. The same is true for plumbing, electrical and any trade where the homeowner picks from the map.
Recent Reviews Carry More Weight
Forty five-star reviews from three years ago read as stale. A steady stream of recent reviews signals a business that’s active right now.
How It Works
Three Steps, No Manual Follow-Up
Job Marked Complete
The job is marked done in your system, same as any other completed call.
Request Sent Automatically
The customer gets a review request while the work is still fresh, with a direct link to your Google profile.
Reviews Build Up On Their Own
No spreadsheet, no reminder, no one on your team chasing it down after the fact.
Under The Hood
How It Connects
Job systems it connects to
Any job or scheduling system that can send a webhook when a job closes: ServiceTitan, Housecall Pro, Jobber and most others, directly or through Zapier. We set the automation up inside your system during onboarding, so marking the job complete is the only thing your team ever does.
No job software?
No job software? There are several ways to trigger the request, as simple as a one-tap form or a text from the truck when the job wraps. We set up whichever fits how you work, and you see it working before launch.
How requests are sent
Both text and email. The request goes out one to two hours after the job is marked complete; jobs finished in the evening wait until 8:00 AM the customer's local time the next morning.
Opting out
Replying STOP to any text ends the messages immediately, and opt-outs are permanent: that customer is never contacted again.
Multiple locations
Requests route to the Google Business Profile of the location that did the job, so each branch builds its own review history.
Live at launch
Yes. It’s set up during the build so it's working the day the site goes live. What we need from you: access to your job system and your Google Business Profile.
Setup
- Tell us what you run for jobs and scheduling on the strategy call
- We connect the automation to your system during onboarding with a webhook or Zapier link, set up for you
- You mark a test job complete and see the exact text and email your customers will get
- Go live: every completed job triggers a request automatically
Thanks for having us out today! If we did right by you, would you leave us a quick Google review? It only takes a moment and helps your neighbors find us: your direct review link goes here. Reply STOP to opt out.
Compliance
What This Is And Isn’t
What It Does
- Asks every customer the same way after every completed job
- Sends the request while the work is still fresh
- Runs without anyone on your team remembering to do it
What It Doesn’t Do
- Filter for happy customers only or hide unhappy ones
- Offer a discount or incentive for a review
- Write or post reviews on a customer’s behalf
Asking every customer the same way, without incentives, is what keeps this inside Google’s policies. Selective or paid-for review requests are what get accounts penalized.
Common Questions
Review Automation, Answered
How do HVAC companies get more Google reviews?
By asking every customer, every time, while the job is fresh, which is the step busy crews forget. Automating the request off the completed job turns asking into a habit that runs itself, and a steady flow of recent reviews is what homeowners and Google both weigh most.
How does automated review generation work?
When a job is marked complete in your system, the customer automatically gets a text and email asking for a Google review, with a direct link to your profile. No one on your team has to remember to ask.
When does the review request go out?
One to two hours after the job is marked complete, while the work is still fresh. Jobs finished in the evening wait until 8:00 AM the customer’s local time the next morning, so nobody gets a review request at nine at night.
Which job systems does it connect to?
Any job or scheduling system that can send a webhook when a job closes. That covers ServiceTitan, Housecall Pro, Jobber and most others, either directly or through Zapier. The automation is set up inside your system during onboarding, so marking the job complete is the only thing your team ever does. Run something unusual, or nothing at all? The exact trigger is confirmed on the call before you sign.
Does this violate Google’s review policies?
No. It asks every customer the same way after a real completed job, with no incentive and no filtering for positive reviews only. Selective or paid-for asking is what gets profiles penalized; asking everyone consistently is what keeps you inside the rules.
Is review automation sold on its own?
No. It is included in the Full Plan alongside hosting, maintenance and unlimited content updates. The pricing page has the full breakdown.
Want Reviews Building Up Without Chasing Them Down?
A free 30-minute call to walk through how it fits with your build.